There are more reasons to get a chatbot AI for your plastic surgery practice than you might expect. Read on and learn more here.
Are prospective patients struggling to find the information they need on your plastic surgery practice's website? With the right tools, you can improve their online experience. Ensuring visitors find the answers they need could help you generate more leads.
Then, you can book more appointments and set your practice up to grow.
Nearly 1.4 billion people are already using chatbots on a regular basis. Chatbots can answer about 80% of standard questions. In fact, nearly 60% of online users say chatbots have changed their expectations of customer service.
With chatbot AI on your plastic surgery practice's website, you can improve the customer experience with ease. Then, you can book more appointments while saving money and valuable time.
Still on the fence about adding the best AI chatbot to your practice's website? Here are five reasons you shouldn't wait.
Read on to discover how an AI chatbot can benefit your plastic surgery practice today!
1. Offer Immediate Help
One of the top benefits of adding a chatbot to your website is its ability to offer visitors immediate help.
People are often in a rush, especially while they're searching for answers to their questions online. Your support team or plastic surgery staff might already feel swamped helping patients and callers. If you don't respond immediately, website visitors might grow frustrated.
They might decide to leave your website to find another plastic surgeon that can answer their questions immediately.
With the best AI chatbot on your website, you can offer every visitor immediate help. They won't have to fill out a long form or wait for a response to an email. Instead, the chatbot can answer questions immediately.
You'll have an easier time keeping visitors on your website or encouraging them to book an appointment as a result.
2. Improve the CX and UX
Improving the customer experience (CX) could help businesses increase revenue by 80%.
Meanwhile, 73% of customers agree the customer experience helps drive their buying decisions. About 86% of customers will pay more for a better customer experience.
Improving the customer experience could help you increase customer satisfaction and retention. Improving your customer retention rate could help you lower costs. You can retain loyal clients, generate repeat sales, and improve your ROI.
In fact, customer-focused companies increase their revenue 1.4 times faster than non-customer-focused companies. Customer lifetime value increased by 1.6 times for these companies, too.
According to 70% of customers, excellent customer experiences should be fast, convenient, helpful, and friendly. The best AI chatbot can meet every mark!
You can meet customer expectations, improve their experience, and start pleasing more clients.
A positive customer experience can increase customer spending by up to 140%, too. In fact, people are likely to remain loyal to your practice surgery practice as a result.
About 87% of customers will come back to make another purchase from brands if their previous experience was positive.
UX
Improving the customer experience using a chatbot AI can also help you improve the customer's online user experience (UX).
A positive UX will encourage people to remain on your website longer. Their dwell times and clickthrough rates will rise. Improving these metrics can improve your search engine rankings.
Higher search engine rankings can help you reach more people online. Your plastic surgery practice's brand visibility will rise. More potential patients will see your website when they search for local plastic surgeons.
As your rankings improve, your website will appear before any other on a search engine result page. Then, you can generate more brand recognition and website traffic.
As people interact with your AI chatbot online, you could generate more leads and book more appointments, too. Then, you can set your plastic surgery practice up for growth and success.
Without an AI chatbot, however, people might leave your site without exploring.
Your bounce rate could rise as a result. A high bounce rate will cause your search engine rankings to drop. Lower rankings could make it more difficult for prospective patients to find your plastic surgery practice during a search.
Consider adding an AI chatbot to your website to improve the CX and UX. Then, you can improve your rankings, reach more customers, and grow your practice.
3. Increase Productivity
Chatbots can help businesses save on customer service costs. They can speed up response times and answer up to 80% of routine questions. As a result, chatbots could save up to 30% in customer support costs.
Adding an AI chatbot to your plastic surgery practice's website can benefit your support team or staff. The chatbot can answer basic questions, ensuring visitors have the help they need. If someone has a more complex question, a support agent can step in.
Your support team won't have to waste valuable time answering basic questions constantly. Instead, they can maintain productivity. You could reduce the likelihood your support agents will experience burnout as a result.
You'll have an easier time retaining talent while setting your support team up for success.
While the AI chatbot answers basic questions, your agents can work on more complex, time-consuming issues. They can help patients who have bigger problems, further improving the customer experience.
4. Generate Leads
The best AI chatbot will also help you generate leads through your website. For example, you can prompt people to provide their email before interacting with the chatbot. Then, you can send automated emails to nurture those leads.
You can even direct website visitors to an online booking system to book more consultation appointments.
Learn more about how it works here!
5. Improve the ROI
As you generate more leads and book more appointments through your website, your ROI will rise. Remember, chatbot AI systems could save you 30% in customer support costs. You can better utilize that money on bigger marketing strategies.
Then, you can continue attracting new patients to set your plastic surgery practice up for long-term growth.
Set Success: 5 Reasons to Use a Chatbot AI for Your Plastic Surgery Practice
Don't miss the chance to attract new patients to your plastic surgery practice. Instead, consider these five benefits of using a chatbot AI system. With the best AI chatbot on your website, you can set your practice up to grow!
Want to experience these benefits of using a chatbot firsthand? We have the medical aesthetic industry's top AI chatbot available.
Discover our pricing today to learn more!