• Geoffrey Cole

The Top Reasons Your Medical Business Needs an AI Chatbot

Streamline your business workload by incorporating a healthcare chatbot into your medical practice. Read about how your business will benefit today.


Businesses spend over $1 trillion on customer service calls annually. However, incorporating chatbots into your medical business can save you up to $8 billion in customer support costs.


It does so by speeding up your response time and answering 80% of routine questions. This frees your employees, allowing them to focus on more complicated tasks. It also boosts company productivity and eventually profit.


Aside from this, there are many reasons to get a healthcare chatbot for your medical business. Keep reading to find out more.


Acts as Information Hubs


Patients nowadays have an increased need to gather as much information as possible about their medical conditions, prescribed medicine, and treatments. As a result, medical practices receive a lot of calls and inquires. This is a problem as there are too many patients and too few healthcare providers to answer them all.


However, healthcare chatbots in your medical business can make this problem go away. The chatbot will function as a one-stop information hub for your patients.


The best healthcare chatbot has answers to every Frequently Asked Question and inquiry. May it be about a medical condition, treatment and drug, and even medical devices.


For instance, a patient has questions about the treatment plan that you prescribed. Instead of answering these questions yourself, the chatbot can answer them for you. This will give you extra time to focus on more pressing matters that need your attention.

It can also inform patients of the risks and potential side effects of the treatment,


including what they can do if they experience them. As such, your patient doesn’t have to call or visit your practice to get the information they need.


Efficiently Schedule Appointments


When it comes to scheduling an appointment, healthcare chatbots are more efficient. Patients can simply select the doctor and choose the date and time slot they want.

The chatbot will also collect their personal information. It'll then proceed to communicate with them to identify their symptoms.


After organizing the collected information, it will send it to the doctor involved. As such, the doctor will have prior knowledge of the patient’s symptoms even before the visit.

Besides this, healthcare bots can also send messages to remind patients about their appointments. What’s even greater about this is that chatbots can deal with multiple inquiries simultaneously. This reduces crowding in your practice as it eliminates those visiting for inquiry.


Promote New Medical Products and Devices


Another great thing about chatbots is that you can use them to promote products and services. This is especially beneficial for medical businesses such as pharmaceutical companies.


Chatbots also store information about the different queries that users had. Such information can prove to be useful in identifying customer behavior and preferences. This will help you plan and create a more effective marketing campaign.


Check Patient Symptoms


Thanks to technological advancements, healthcare chatbots can now interact with the inquiring patient and know their symptoms. It performs an analysis and figures out the possible causes of the symptoms. It can also evaluate the intensity of a symptom and give suggestions to the medical professional handling the patient’s case.


Help You Track Patient Health


There are a lot of medical professionals with patients who need regular health monitoring. Such services require the need to check patients, which is time-consuming constantly.


Chatbots can help with these tedious tasks. How?


Let's say you have a patient who has a medical device attached to his body that tracks his blood pressure. You can link a healthcare chatbot to the device to stay updated with your patient’s condition.


No matter where you are, the chatbot can keep you updated on your patient's condition. When abnormalities arise, you'll get immediate notice.


This will allows you to respond to the abnormalities faster. This helps prevent possible damage development that comes with a slow response. Thus, healthcare chatbots can also help with emergencies.


Ease Onboarding Process


The healthcare industry is continuously growing due to the high demand for medical services. To keep up, medical businesses are constantly hiring and training new employees.


Such processes require a lot of paperwork and double-checking credentials. This means extra work for the human resources department.


When you connect a chatbot to such services, the process can become easier and less tiring. For instance, new employees could subscribe to a chatbot to get the necessary information on the onboarding process. This removes the repetitive and time-consuming task of contacting and orienting new employees.


Your organization can also use them to rely upon messages to employees when needed. Healthcare chatbots can also automate tasks such as requesting vacation time.


Other Benefits of Chatbots


Still skeptical about chatbots?


Some of the benefits of chatbots in healthcare include enhancing patient access. Patients can interact with chatbots anytime, anywhere, and for as long as they like. This allows them to get the data that they need without spending on transportation.


Aside from gathering information, healthcare chatbots advise patients on their incoming scheduled appointment. One missed appointment can cost you an average of $200. With the chatbot's appointment reminders, the chances of missed appointments are greatly reduced.


You also don’t have to worry during busy seasons as chatbots can respond to as many as 1000 inquires all at the same time. This fast and efficient customer service will help increase customer satisfaction.


Invest in Healthcare Chatbot Now!


The restrictions caused by the pandemic make it hard to provide face-to-face consultation. It’s a good thing chatbots are here to provide the customer support that every medical business needs today.


Not only does it help improve customer service, but it also increases productivity. This means more work done which results in higher profits. As such, seize the opportunity and invest in a healthcare chatbot now!


Talk with us today and get in touch with our team of experts today and discuss your needs. Let us create an effective chatbot solution suited for your business.

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