• Geoffrey Cole

What Is a Chatbot and How Will It Work for My Healthcare Business?

If you own a medical or healthcare business, you need to use a healthcare chatbot. Read more about what a chatbot is, and how a chatbot will help your business.



Have you noticed how chatbots have revolutionized the way your colleagues are running their practice? Have you wondered what they are and how they can help you? Healthcare chatbots aren't the wave of the future, they're here now and you need to incorporate them into your business plan.


Don't worry if you're not sure what chatbots are or how they can help you grow your medical practice because you're in the right place. Keep reading to learn everything you need to know about how adding a healthcare chatbot to your website can uplevel your practice today.


What Is a Healthcare Chatbot?


A chatbot is a computer program that can communicate through artificial intelligence (AI) and simulate conversation with your patients. Today's chatbots have become very sophisticated and can carry on rudimentary conversations with ease.


They can answer simple questions with short one-sentence answers and can interact with your patients in a real-life manner. Additionally, chatbots can carry out basic tasks when programmed to do so, as you'll see in the next section.


You've probably interacted with chatbots on some of your favorite websites and even social media platforms. Many businesses use the Facebook chatbot to communicate with their customer list while they're scrolling social media. And you can do the same with your healthcare practice.


The options are endless when it comes to chatbot programs for your practice. You can have a chatbot in the bottom right corner of your website so your patients can visit your office virtually. You can also use chatbots to send reminder text messages to your patients before their next appointment.


As you assess the tasks your office team carries out each day, ask yourself if it can be automated. If so, then likely you can program an AI chatbot to do that task and free up your staff for the tasks that only they can do.


Benefits of Chatbots in Healthcare


Industries around the world have seen the benefits of incorporating chatbots into their business. And your health care practice is sure to see how they can help you also. Let's dive into a few ways that using chatbots can help your healthcare practice.


1. Anonymity


Many people might shy away from asking their doctor certain personal questions. Or they might be shy about explaining certain symptoms. However, with the anonymity of talking with a chatbot, they can enter their concerns and see if it's something they need to speak with their doctor about.


This first point of contact will help some patients reach out to a doctor. If the chatbot can't answer all their questions, it will suggest making an appointment. However, at that point, the patient feels connected with your practice already and feels more comfortable scheduling that appointment.


Your patients will appreciate the anonymous format of receiving healthcare chatbot advice. You will see your patient list increase and your appointment load can scale with the use of AI chatbots.


2. Appointment Scheduling


What if you could free up your office staff from making and receiving phone calls about scheduling, rescheduling, or canceling appointments? They would have more time to follow up with your patients and provide better customer service. They can ensure that your billing is up to date so you can make the money you need to keep running your practice.


Scheduling and confirming appointments are critical to every health care practice. However, it can be tedious and burdensome to your front office staff. With the help of chatbots, you can free up your staff to work on more important tasks.


Additionally, your patients can quickly and easily make their own appointments at any time of the day or night. Your patients are sure to love and appreciate the flexibility and convenience of making their appointments online without having to play phone tag with your office or set reminders to call on their lunch break at work.


3. Real-Time Interaction


Many patients have symptoms outside of regular working hours. And many questions and concerns can be answered with an intelligent AI chatbot. Your customers will love being able to connect with your office at any time of the day or night and get their questions answered.


Then, if they need to schedule an appointment, they can do so with the chatbot as well, as mentioned in the last feature. Your staff won't come into the office each morning with a dozen requests for callbacks. Instead, they will see who reached out, what their concerns were, and who scheduled appointments themselves.


Your staff will love the automation. And your patients will appreciate the real-time answers and interaction with your chatbots.


4. Prescription Refill Requests


How many times did you have a patient schedule an appointment only to ask for a prescription refill? Did you really need to see the patient for that refill request or could you have done it over the phone?


For those prescription refill requests that don't require an in-person visit, you can use a chatbot to take requests online. The chatbot can collect all the information you need including personal information, insurance information, and prescription information.


Then at the end of the day, you can batch together all the requests you received throughout the day. You can process them, schedule appointments for those that you do need to see. And, for those you don't, send the refill to the pharmacy and schedule a reply to the patient informing them of their filled request.


Patient satisfaction will increase and you won't be interrupted several different times throughout the day with requests.


Uplevel Your Practice With a Chatbot for the Medical Industry


Healthcare industry chatbots are the answer to growing and scaling your practice. As you can see using a healthcare chatbot makes sense for your practice. From appointment setting to increasing engagement chatbots can help you scale and grow your practice.

Don't miss out on another patient due to missed phone calls or shy patients, you need a chatbot. You are sure to see the many benefits of automating your customer service for your practice. Don't miss out any longer, schedule your free demo click here.

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